I began checking on the Internet for a replacement control head - EBay, Craig's List and several boating forums. No Joy! A Krogen friend told me about a guy in Seattle who did repairs on Robertson autopilots. In fact, his email address began RobertsonRepairs@xxx.xxx. I contacted him and he checked his inventory. He had ONE screen for an AP-11 (our model) and he could repair it for the paltry sun of $450 plus labor and shipping. Since a new autopilot is upwards of $3000, it seemed like the only logical thing to do. So Mr. Robertson got shipped to the autopilot spa in Seattle. Two days later, I got a call from the repairman. Mr. Robertson was repaired and bench checked and pronounced good as new. So far, so good. I gave him my credit card number and the shipping address to the boat at Brunswick Landing Marina in Georgia.
In the mean time, Cindy and I left to do the delivery of the new Krogen 48. Before we left, we talked to the girls in the marina office and asked them to be on the lookout for our precious cargo. Come Friday the UPS tracking number showed Mr. Robertson delivered to Brunswick Landing Marina at 1701 Newcastle St. in Savannah, GA. WAIT A MINUTE....SAVANNAH, GA? OH NO!! Its supposed to be BRUNSWICK, GA! A quick call to the marina office confirmed our worst fears...no package was delivered. The UPS delivery record showed that the package had been delivered at 7:30 PM and left on the front porch of a residence. A quick Google Maps search of the address in Savannah made my heart sink. It was, to be polite, an economically disadvantaged part of town and in my mind, it was gone. After many calls to UPS, the shipper in Seattle as well as the repair guy, absolutely nothing happened. Despite many promises, nobody did anything.
- How could they possibly deliver to a residential address when it was clearly marked to go to a marina?
- How could they deliver to a "business" address well after business hours?
- Why did the repairman only insure it for $400 when his bill alone was over $600?
|Mr. Robertson back on the team, doing what he does best, steering Morning Star.|